Política de envio

Last Updated: May 15, 2026
This Logistics Policy applies to all orders placed on our website, which specializes in industrial automation products, replacement parts, and repair accessories (including but not limited to PLC modules, programming cables, CNC display replacements, industrial fans, and touch glass). By placing an order, you acknowledge and agree to the following logistics terms and conditions, which govern the shipping and delivery of your products.
1. Shipping Methods & Options
We offer flexible shipping methods tailored to the size, weight, and urgency of your order, ensuring safe and timely delivery to customers worldwide:
  • International Express: For regular orders (small to medium-sized products such as PLC modules, programming cables, and touch glass), we primarily use trusted international express services including DHL, FedEx, UPS, TNT, and EMS. These services provide fast delivery, real-time tracking, and reliable door-to-door service, ideal for customers who need quick receipt of their products.
  • Air Freight: For bulk orders (large quantities, e.g., industrial fans, batch CNC display replacements) that require urgent delivery but are too large for express shipping, we offer air freight. This method balances speed and cost, ensuring timely delivery for time-sensitive bulk purchases.
  • Sea Freight: For large-volume, non-urgent bulk orders, sea freight is the most cost-effective option. This method is suitable for customers prioritizing cost savings over rapid delivery.
  • Custom Shipping Requests: You may request a specific shipping method when placing your order. We will arrange shipping accordingly based on product specifications, destination, and your requirements. Additional fees may apply for special shipping requests (e.g., expedited delivery, specific carrier preferences).
2. Order Processing & Delivery Time
We strive to process and ship your order as quickly as possible, with clear timelines to help you plan accordingly:
  • Order Processing Time: All orders are processed and prepared for shipping within 1-3 working days after we confirm payment. For customized products or out-of-stock items, we will notify you of the estimated processing time in advance via your registered email address.
  • Estimated Delivery Time (from shipment date):
    • International Express: 3-7 working days to most countries/regions (delivery time may vary based on destination, customs clearance speed, and carrier schedules).
    • Air Freight: 7-15 working days (includes customs clearance time and airport-to-door delivery).
    • Sea Freight: 25-45 working days (varies by destination port, customs procedures, and seasonal factors such as weather or port congestion).
  • Important Note: All delivery times are estimates only. Actual delivery may be delayed due to force majeure (e.g., natural disasters, war, public health emergencies), customs inspections, carrier delays, or other unforeseen circumstances. We will notify you promptly if any significant delays occur.
3. Shipping Costs
Shipping costs are calculated based on the following factors, with full transparency at checkout:
  • Shipping costs are determined by product weight, size, shipping method, and destination country/region. The exact shipping cost will be displayed on the checkout page before you confirm your order, so you can review and approve it in advance.
  • Free Shipping Promotions: We may offer free shipping for bulk orders (minimum order quantity/amount will be clearly stated) or special promotional activities. Details of free shipping offers will be displayed on our website or in your order confirmation.
  • Additional Fees: Any extra fees incurred during transportation (e.g., overweight fees, remote area surcharges, fuel surcharges) will be borne by the buyer. We will inform you of any such additional fees before processing your order, allowing you to confirm or adjust your shipping preferences.
4. Shipment Tracking & Notification
We provide real-time tracking to keep you informed about your order’s shipping status:
  • Once your order is shipped, we will send a shipment notification to your registered email address. This notification includes a unique tracking number and a direct link to the carrier’s official website, where you can check the real-time location and status of your package.
  • If you do not receive tracking information within 5 working days after your order is processed, please contact our customer service team with your order number for assistance. We will investigate and provide an update promptly.
5. Shipment Responsibility & Risk Transfer
  • Packaging: We use professional packaging tailored to industrial products—including shockproof, moisture-proof, and anti-static materials—to protect your products from damage during transportation. We take great care to ensure your items arrive in good condition.
  • Liability Limitation: We are not liable for product damage, loss, or delay caused by carrier negligence, customs inspection, natural disasters, or other force majeure events. Once your order is shipped, the risk of loss or damage to the products passes to you (the buyer).
  • Claims for Loss/Damage: If your product is lost or damaged during transportation, you must contact the shipping carrier directly to file a compensation claim. We will provide necessary assistance (e.g., shipping documents, proof of purchase) to support your claim.
6. Customs & Import Requirements
  • Buyer’s Responsibility: You are solely responsible for complying with the import laws, regulations, and customs requirements of your country/region. This includes paying all import taxes, customs duties, and any other fees imposed by the destination country. These fees are not included in the product price or shipping cost.
  • Customs Clearance Assistance: We will provide accurate commercial invoices and product descriptions to facilitate smooth customs clearance. If you have special requirements for customs declaration (e.g., reasonable declaration value to reduce import costs), please inform us when placing your order, and we will accommodate your request where possible.
  • Customs Delays: We are not responsible for customs-related delays, detentions, or additional charges caused by non-compliance with the destination country’s import requirements (e.g., missing documentation, prohibited items).
7. Contact Us
If you have any questions, concerns, or requests related to shipping and logistics, please contact our customer service team through the contact information provided on our website. We are committed to providing timely and helpful assistance to ensure a smooth delivery experience.